Welcome

We created 2wrenches.com to focus awareness on two critical levers. These levers are in continuous play, but are often unmeasured or controlled in a large number of service departments. Why bring awareness to these two levers? Simple, We believe that proper management of these two variables represents the greatest opportunity for growth in overall profitability.

We have shown our clients that measuring and achieving benchmarked “hours/units per repair order” (Lever 1), coupled with achieving specific “effective door rate” (Lever 2) goals, are a necessary precursor to both improved bottom line profitability and increased absorption rates. Ask yourself:

• Do individual technicians in your service department take home more money than you do?

• Do you feel as if your technicians are backing out more work from your bays than they are pulling in?

• Do you sense that it is time for a cultural and directional change in your service department?

Ironically, it is widely believed by many industry analysts and associations that the dramatic decline in new vehicle sales, coupled with the steady decline of the DIY (do it yourself) market due to complex vehicle technology, has created both a unique and favourable opportunity for the vehicle repair and preventive maintenance side of the business. If your service department is struggling to meet sales and profit objectives in this favourable market, you might consider the benefits of a new perspective and the expertise of a fresh set of eyes.

Using a hands-on approach, our Counter Intelligence program will help you and your service department team understand these underlying concepts and proven benchmarks. We will map out where you are currently positioned with respect to these two levers and provide an analysis of lost opportunity in your service bays. We will then guide your staff in implementing the necessary fixes, changes in culture, and direction, and daily measurement that are imperative to ensuring success and long-term sustainability.

So what are you waiting for? The only thing you have to lose is the opportunity costs created while looking for a solution!

Thank you for visiting 2wrenches.com. We look forward to having an opportunity to work with you and your service department team in the future.