Services

  COUNTER INTELLIGENCE - PROGRAM ITINERERY

WEEK 1:

• Hands-on review of all practices, systems and procedures.
• Review of income statement/wage costs.
• Extensive work order audit.
• Review of the labor book and charge out schedules.
• Preventive maintenance analysis.
• Open Estimate Review.
• Review of open Repair Orders and unpaid Invoices.
• Anonymous survey of all Service Department staff.
• Final report, review of results and recommendations.

WEEK 2:

• Shop meeting. (Where are we going, where is the industry going?)
• Hands-on implementation of revised practices, systems and procedures.
• Installation of daily work order audit software – maintaining new practices. (Excel97 or newer required.)
• Implementation of incentive programs.
• Installation of “Invoices Paid Analysis” software, as well as bi-weekly payroll analysis.
• Installation of productivity software – measuring hours/units per work order by technician/apprentice and installer. (Excel97 or newer required.)
• Troubleshooting/coaching.

FOLLOW-UP - WEEK 3:

• Evaluation of progress.
• Continued implementation.
• Troubleshooting/coaching.
• Final “to-do” list.